Effective Date: 06/17/2025
Welcome to PockeTech (the “App”), owned and operated by PockeTech LLC (“PockeTech,” “we,” “us,” or “our”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use the App or interact with our services.
1. Information We Collect
1.1. Personal Information
- Account Information: When you create an account, we may collect details such as your name, email address, phone number, or other identifying information you choose to provide.
- Communications: If you contact us (for example, with questions or feedback), we may collect your name, email, phone number, and the content of your communication.
1.2. Usage Data
- Device Information: We may collect information about the device you use to access the App, including hardware model, operating system, unique device identifiers, IP address, and mobile network details.
- App Usage: We may automatically collect information about how you interact with the App (e.g., features used, items clicked, time spent, and error logs).
1.3. HVAC-Related Inputs
- User-Provided Data: You may voluntarily enter data into the App related to HVAC equipment—such as model numbers, observed issues, environmental conditions, or other technical details. This information may be stored on our servers to help provide and improve the App’s diagnostic suggestions.
2. How We Use Your Information
2.1. Providing and Improving the App
- Functionality and Diagnostics: We use your information to enable and improve the App’s features, including HVAC troubleshooting, diagnosing, and idea generation.
- Personalization: We may personalize your user experience based on the information we collect.
2.2. Communications
- Customer Support: We may use your contact information to respond to inquiries, provide support, or send important updates about the App.
- Promotional Messages: With your permission, we may send marketing communications about new features or offers. You can opt out of these at any time.